Unlock high-velocity service management
End bad service management for good. Unite teams on a single AI-powered platform to deliver service at scale.
Service management for all teams
Scale experiences across service teams including IT, HR, facilities, and more.
IT support
- Spin up a service desk with ease
- Manage all your requests in one place
- Automate support interactions with AI
Engineering support
- Triage your unplanned work
- Manage requests
- Link requests to Jira issues
Employee support
- Ensure anyone can get help quickly
- Empower employees with self-service
- AI-powered virtual service agent
IT operations
- Automate change requests
- Deploy with confidence
- Detect, resolve, and prevent incidents with AI
HR service
- Customize your help center
- Get started fast, with prebuilt templates
- Automate employee support with the virtual service agent
Unite your teams with Service Collection
Jira Service Management is now part of Service Collection! Unlock teams across the enterprise to deliver exceptional experiences for employees and customers.
## Deliver exceptional service experiences with AI
Provide always-on support
Instantly answer employee questions with AI agents that draw on existing knowledge. Plus, AI is always spotting knowledge gaps and drafting new articles so your front-line support keeps getting better.
### Put AI to work for your team
Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.
Personalize support with context
Atlassian’s Teamwork Graph connects people, work, and goals across Atlassian and third-party tools. AI always draws on the right context with no heavy setup or costly integrations required.
Supercharge collaboration by connecting Dev and Ops teams
Accelerate deployments, minimize risk
Say goodbye to bottlenecks. Increased visibility on one platform enables Dev teams to ship fast, while Ops teams have the oversight to quickly approve changes and minimize service disruptions.
Detect fast, resolve faster
Cut through alert noise and help responders act on the highest-priority incidents. Use AI to group related alerts, escalate them to an incident, and access relevant resources, SMEs, and remediation steps.
Improve service resilience
Leave post-incident reviews to AI. Generate an incident summary quickly so Ops teams can save time, learn from past incidents, and pass along critical insights to prevent similar incidents in the future.
60,000+ customers trust Jira Service Management
Don’t just take our word for it. Learn how our customers are delivering high-velocity service management.
“With our prior tool, procurement requests would get stuck with manager approval. With Jira Service Management, the biggest win is transparency. People know where their issue is and when it's being resolved.”
Bill Hall
Director of IT
“Full visibility and tracking are at the fingertips of all agents and customers alike. Everyone knows exactly where they or their songs stand at any given time.”
Alison Wood
Director, Global Copyright Administration
“In no time, we had a single point of contact for all support across Breville.”
Roni Nestorovski
Global Service Delivery Manager
“The virtual agent is like a global, 24/7 helping hand. When you’re in a leadership position, it helps you rest easy knowing that some resolutions can be handled even when we're not available.”
Chris Bocage
Director of IT Operations
“For 24 Hour Fitness, Jira Service Management is no longer an IT solution — it’s an enterprise service management tool.”
James Gambrill
Senior Manager, Engineering Governance and Operations
Resources
Shatter the service quo
See how our AI-native vision for service management gives Atlassian customers an unfair advantage.
The Total Economic Impact™ of Jira Service Management
Enterprises see a 275% ROI in three years after switching to Jira Service Management.
### Get started with Jira Service Management
No complex deployments here. Get started fast with our step-by-step guide.